Himadri Hans Handloom is committed to ensure a hassle free, smooth buying experience. We assure you that all products sold by Himadri Hans Handloom are purely handmade and genuine. In the unlikely event that you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.

In case the product(s) has arrived in Damaged or Defective condition, you may request for a replacement or refund;

• The customer must intimate Himadri Hans Handloom about the Damaged/Defective products received within 3 days (48 hours) of receipt of the product, you need to email the pictures of the products, and other details of purchase to info@hanshandlooms.in
• Himadri Hans Handloom team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
• Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price.

• Himadri Hans Handloom is a social organization and dedicated to empower the lives of women artisans. We work hard to provide you the best product with all fairness in pricing. Therefore, we will not be able to return the product except in the cases mentioned above. It is our humble request to please be 100% sure before making a final purchase.

After confirmation of order from our customer support team, products are couriered within one
business working day.

• Information regarding the Courier/shipment number will be communicated to the buyer after the products are dispatched.
• Delivery charges vary depending on the value of the shopping cart. All the orders equal to or above INR 2,000 are eligible for free delivery within India. We charge Rs 200/- for each order below INR 2,000 /-.
• For countries other than India, any duties being levied, including Custom duty charges/clearance charges/freight charges, will be borne by customer.